Consumer FAQ’S

In this FAQ section, you’ll find answers to common questions you might have as a consumer of A2Z Tradies. To read our member FAQ’s click here

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  • Consumer FAQs
  • What is A2Z Tradies all about?

    A2Z Tradies is your local online directory with hundreds of rated trades across the Gold Coast & Brisbane, waiting to tackle your project!Our purpose is simple: To help those planning trade related projects to find their ideal rated & reviewed tradie quickly, effortlessly and for free. We are not a job quoting site & don't sell contact information. All business profiles include full contact details for you to get in touch when you need too, either by phone, email or SMS.Our vetting and constant monitoring of our highlighted tradies provides you with the assurance that any tradesman or tradeswoman you choose will be capable of completing your job to a high standard.Businesses listed currently cover the Gold Coast & Brisbane, but watch this space with will be expanding our reach soon!.

     

  • Do I have to register to leave a review?

    No, we have simplified the feedback process in order for consumers to quickly leave reviews. We do however request a few contact details to validate some reviews.

  • I have heard or seen your advert, why are no listings in my area?

    Every idea has to grow, A2Z Tradies started in early 2014 as a local Gold Coast business and so our members are mainly located here. Growing the directory takes time but we are growing quickly and have already expanded into Brisbane, Logan, Redland Bay & the Sunshine Coast so we are confident we will be able to serve your requirements soon.

    You can help us extend our coverage by recommending tradies that you have used.

    There may also be a few other reasons why there are no or only a few listings for a particular trade in your area.

    1. Businesses get to select areas they wish to work in, try searching in a suburb bordering yours, or search by city wide instead.

    2. If there are possible alternatives to the trade type your have searched, try searching for alternative keywords used to describe that service.

  • Do you pass my email on to anyone?

    Your email address is only ever given to a listed business in the event you contact them via their contact page.

    Email address are not provided when leaving business reviews.

    No contact details are ever sold or supplied to third parties.

  • How do I rate or review a business?

    Reviewing a business couldn't be simpler & best of all there is no need to register!

    1.Look up a business using the first search field located at the top any page, "Category or Name Field"

    2.From your results page click on the business profile

    3.Locate and click on the review icon business review icon

    4. Rate & Review

    5. Your review will appear live on the business profile once verified by our feedback team.

    6. For every review you make you will be automatically entered into our monthly prize draw. Prizes include Gift Vouchers to use with a service provider of your choice listed on a2ztradies.com.au.  More information can be found on the Review & Win page.

  • Can I talk with someone over the phone?

    We support our community primarily via email.  We currently don't offer full telephone support. If you need to talk us however, please contact us including the following information:

    Your telephone number
    When you would prefer us to call you (during normal business hours)
    A brief description of your enquiry

  • Can I edit my feedback once it's been posted?

    Yes & No, you are not able to directly edit feedback via the user interface, however should you wish to please email your request including the businesses name the review was posted on to feedback@a2ztradies.com.au.

  • Do you vet listed businesses?

    A2Z Tradies is an online marketplace that brings together consumers, tradies & associated industry retailers/providers. We don't personally endorse all tradespeople who list on the A2Z Tradies website, although checks of ABN, Public Liability, Registered Business Name & Proof of Licences where applicable are requested from all businesses who upgrade their profiles to featured listings (profiles that are highlighted & include their company logo).  The main accountability that we offer is our feedback system. Feedback is a major determining factor for tradespeople getting work through the website, and they take it very seriously.

    A business with valid qualifications, licenses and memberships will have evidence of this in the listing details of their profile and should be able to provide you with proof.

  • Does it cost anything for me to use a listed business?

    No, it's completely free for consumers. All we ask is that you come back and post feedback if you use a business listed so that other users can benefit from your experiences, and you can help tradies build their profile.

    Our revenue comes from our trade members, who pay a subscription to gain access for their online web presence.

    Listed businesses are not permitted to pass on any subscription fees. Report anyone who adds fees to your invoice by emailing us via our contact form.

  • I want to use a tradie but they have no feedback, what should I do?

    Businesses that are new to A2Z Tradies may not have any feedback ratings on their profile yet. But that doesn't mean they are to be avoided. There is hundreds of fully qualified and time served tradies with many years experience, all still have to start off without any feedback ratings.

    Note: As with any work you are looking to employ someone to do, you should always ask to see previous jobs, speak to previous customers, ask to see their insurance certificates and any qualifications to prove they are competent to do your work. You should always get a written quote and/or sign a contract detailing exactly what will be done for the quoted price

  • Who uses A2Z Tradies?

    People looking for quality, rated tradesmen, tradeswomen & related industry retailers/providers on the Gold Coast to Brisbane can search A2Z Tradies to find a business in their local area to suit their needs. There are over 100 different types of services listed. View the full list of business categories here

  • What if a business does a bad job?

    A2Z Tradies will review any negative feedback closely to ensure that this is genuine. Sometimes, rival companies can post bogus feedback, so it is important to us to also protect our member's reputations as well as continuing to provide a truly independent service to homeowners looking for local rated tradies. If you are happy for us to contact the business, we take up any dissatisfaction directly with them, giving them the negative feedback and hearing their side of the story. Often issues that have arisen are due to unclear expectations or poor communication. We usually find that the problems get resolved by discussing it directly with the business.

  • Do you remove unsatisfactory members?

    We have not had to remove any members yet but in the unlikely event where a member consistently falls short of a reasonable standard, its membership will be suspended.